Shipping costs and times
| Shipping | Cost | Free from | Delivery time |
|---|
| Mainland Spain — General items (home delivery) | 2.95 EUR | From 50 EUR | 24-48 business hours |
| Mainland Spain — Suitcases (home delivery) | 3.95 EUR | From 80 EUR | 24-48 business hours |
| Mainland Spain — Locker / InPost (general items) | 2.95 EUR | From 50 EUR | 4-7 business days |
| Mainland Spain — Locker / InPost (suitcases) | Not available | — | — |
| Mainland Spain — Store pickup | Free | Always free | 4-7 business days |
| Balearic Islands — General items (home delivery) | 6.95 EUR | From 50 EUR | 2-5 business days |
| Balearic Islands — Suitcases (home delivery) | 6.95 EUR | From 80 EUR | 2-5 business days |
| Balearic Islands — Locker / InPost (general items) | 6.95 EUR | From 50 EUR | 2-5 business days |
| Balearic Islands — Locker / InPost (suitcases) | Not available | — | — |
| Balearic Islands — Store pickup | Free | Always free | 4-7 business days |
| Canary Islands / Ceuta / Melilla — Home delivery | Not available | — | — |
| Canary Islands / Ceuta / Melilla — Store pickup | Free | Always free | 7-15 business days |
Orders placed before 2:30 p.m. will leave our warehouses the same day for the address provided.
Store returns are free. Delivery times may change during holidays or special periods such as Sales, Black Friday or Christmas. Rates for France, Italy and Portugal are shown at checkout.
Exchanges and returns
Exchanges and returns are allowed within a maximum of 30 days from the purchase date. All items must be in perfect condition, with their original packaging and tags.
For hygiene reasons, earrings cannot be returned or exchanged (except for defects or faults).
To make an exchange, the product must first be returned. The amount will be refunded to the same payment method used, and you can then place a new order. More information about refunds here.
Return at a physical store
You can return an online order FREE OF CHARGE at any of the stores in the country where the purchase was made. You will need to present the purchase receipt and the items in perfect condition, with their original packaging and tags.
Orders that paid shipping costs will be refunded for the returned products, but never for the shipping cost already paid, as the service will already have been used.
Return by home pickup
There are two options to manage the return:
- Home pickup: a courier will come to the address provided. More information here.
- Drop-off at an InPost pickup point. More information here.
For more information, see our Exchanges and returns policy.
