How to buy
1. How to buy
1.1 General information
Buying on our website is simple and straightforward using the navigation menu. From there, you can browse the different categories and use the available filters to find the items you are looking for quickly and precisely.
Once you have selected the products you want and added them to your basket, your order will be delivered directly to your home address by GLS. Simply enter your delivery address at the checkout and the system will display the delivery details, giving you a smooth and hassle-free experience.
After you have confirmed the delivery details and completed payment, your order will be prepared with the greatest care.
Home delivery: 5 to 7 working days from dispatch confirmation*
Orders placed before 14:30 on working days are processed the same day, so they leave our warehouse as quickly as possible. Shipping costs €6.95 (free on orders over €60). For suitcases, shipping costs €9.95 (free on orders over €120).
Once your purchase is complete, you will receive a confirmation email containing your order details and a tracking link. If you have any questions, our customer service team is happy to help by email at atencion_clientes@pacomartinez.com or by phone on +34 960 700 133 (Monday to Friday, 09:00–18:30 CET).
The system automatically saves the items added to your basket, so you can come back to it later without losing any information, provided the product is still in stock. You can also mark products as favourites for an even more personalised shopping experience.
Orders can be cancelled as long as their status has not changed to "dispatched". This is particularly easy for registered users, who can do it directly from their order dashboard. For purchases made as a guest, our customer service team will handle the cancellation on +34 960 700 133 (Monday to Friday, 09:00–18:30 CET). Once an order has been dispatched, any changes must be handled through the standard returns procedure.
1.2 My account
You can access your personal area at the top right of the page. Having a PACOMARTINEZ account gives you a smoother checkout process and the exclusive benefits of Club PMZ.
This area brings together all the information linked to your profile: personal details, delivery addresses, order history, returns management, stock alerts, favourites list and direct contact with customer service, as well as the benefits associated with the loyalty programme.
1.3 Products
The PACOMARTINEZ online catalogue features the entire product collection, organised into categories such as travel, bags, small leather goods, men's and accessories, as well as the "New in" and "Selection" sections.
Items are restocked continuously to minimise stock shortages. If a product is temporarily unavailable, it is removed from the catalogue until it is back in stock. If an item remains visible, this means it will be available again soon; in this case, you can set a stock alert to be notified immediately as soon as it is back in stock.
1.4 Club PMZ
Club PMZ is the easiest way to enjoy the exclusive benefits of the PACOMARTINEZ loyalty programme. Once you are logged in, every purchase made in the online shop earns you points that are converted into direct discounts.
Every euro spent is worth one point, and each point is worth €0.05 in discount. When you reach 40 points, you receive a €2 discount to use on your next purchase. During checkout, the system displays your accumulated points balance, so you can decide whether to use them or keep saving them.
In the "Loyalty points" section of "My account", you will find a full breakdown of the points earned on each purchase, those already used and those still available, giving you a clear and up-to-date overview of your points balance.